FAQ

ABOUT

What is Camp Southern Ground?
To learn more about Camp Southern Ground, please visit their website. A portion of the proceeds go directly to this organization to help children with neurodevelopment disorders and those with typical needs!

 

PRODUCT AND INGREDIENTS

What does allergen friendly mean?
We created our cookies to be free of the most common allergens: Eggs, Peanuts, Dairy, Treenuts, Wheat, Soy, Shellfish and Fish.
   
Are your cookies gluten free?
Absolutely!
  
What is the shelf life of the cookies?
Because we use non-GMO and organic ingredients, the shelf life is 45 days. If you want these cookies to last longer, we recommend freezing them.

   

SHIPPING

Where do you ship from?
We are located and ship from Atlanta, GA.
 
Where do you ship to?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  
When do you ship?
If an order is placed by 2:00 PM EST, we will ship the same day. Otherwise, we will ship the next business day.
   
When will my order arrive?
Depending on where we are shipping to, most order will arrive within 3 business days.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  
Returns?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  
CONTACT
    
Did we answer all of your questions?
If not, please email our Customer Service department at info@remedybakeshop.com.